Welcome to Specialized Store’s FAQ section. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our cycling-obsessed support team at [email protected].
About Our Store
Who is Specialized Store for?
Our target customers are performance-focused cyclists who need reliable gear for road biking, mountain biking, and gravel riding. We cater to both competitive riders needing time-sensitive equipment before events and budget-conscious cyclists building their dream bikes over time.
What’s Specialized Store’s style?
We maintain a professional yet passionate cycling enthusiast approach. Our website is streamlined for efficiency with clear product categories and straightforward delivery options, reflecting our commitment to getting quality components to riders worldwide.
Product Questions
What types of products do you specialize in?
We focus on performance cycling components including:
- Complete bikes (Road, Mountain, Gravel)
- Critical components (Cranksets, Handlebars, Saddles)
- Essential parts (Tires, Cycling Bottoms)
Are your products genuine/original?
Yes, all products sold through Specialized Store are 100% authentic. We source directly from manufacturers and authorized distributors to ensure you receive genuine cycling components.
Shipping & Delivery
Where do you ship to?
We ship worldwide except some remote areas in Asia and island territories. During checkout, our system will automatically notify you if we cannot deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
Standard Shipping ($12.95 USD)
– Delivered in 10-15 business days after dispatch
– Carriers: DHL or FedEx (automatically selected)
– Flat rate regardless of order size
– Full package tracking included
– Delivered in 10-15 business days after dispatch
– Carriers: DHL or FedEx (automatically selected)
– Flat rate regardless of order size
– Full package tracking included
Free Economy Shipping
– Free on orders over $50 USD
– Delivered in 15-25 business days after dispatch
– Carrier: EMS
– Basic tracking available
– Free on orders over $50 USD
– Delivered in 15-25 business days after dispatch
– Carrier: EMS
– Basic tracking available
How long does order processing take?
All orders require 1-2 business days for quality inspection and packaging before dispatch from our Pennsylvania warehouse.
Will I have to pay customs fees?
International customers may be subject to local import duties which are not included in our shipping costs. These fees vary by country and are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery:
- Items must be in original, unused condition with all packaging
- Return shipping is paid by customer (unless item is defective)
- Refunds processed within 3 business days of receiving returned items
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment information on our servers.
Contact & Support
How can I contact customer service?
Our cycling-obsessed support team is available via email at [email protected]. We typically respond within 24 hours.
What’s your physical address?
Specialized Store
3382 Lost Creek Road
Conshohocken, PA 19428
United States
3382 Lost Creek Road
Conshohocken, PA 19428
United States
Still have questions? Our team of cycling enthusiasts is ready to help you with any aspect of your order or our products. Email us at [email protected] and we’ll get back to you promptly.