At Specialized Store, we’re committed to delivering premium cycling components with the same precision you demand on the road or trail. Our shipping and returns policies reflect our dedication to performance and customer satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. During peak seasons, processing may take slightly longer, but we’ll notify you if there are any delays.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Tracking number provided
  • Recommended for time-sensitive orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available
  • Economical option for non-urgent deliveries

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes. Please mark packages as “Returned Goods” if sending back to avoid additional charges.

Returns & Exchanges

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unused, unassembled, and with all tags and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Cycling Bottoms
  • Saddles & Seats
  • Any products with removed or damaged serial numbers
  • Items not in original packaging

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our gear-obsessed support team will respond within 48 hours with return authorization and instructions
  3. Package Securely – Use original packaging with all included materials
  4. Ship Back – Send to our warehouse at:
    Specialized Store Returns
    3382 Lost Creek Road
    Conshohocken, PA 19428 USA
  5. Track Your Return – We recommend using a trackable shipping service

Return Shipping Costs

  • Original shipping costs are non-refundable
  • Return shipping is at customer’s expense
  • We’ll cover return shipping if we sent the wrong item or if it arrived defective

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after approval
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notice: You’ll receive email confirmation when processed
  • Bank Processing: Additional 3-10 business days may be needed for your bank to post the refund

Exchange Process

For exchanges (when available):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your initial email
  3. We’ll ship the new item once we receive your return (additional charges may apply for price differences)

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a replacement or refund and provide a prepaid return label if needed

Return Request Template

Use this template to expedite your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Specialized Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Item(s) for return: [Product Name(s)]

Reason for return: [Size Issue/Defective/Wrong Item Received/Other]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name]

[Your Email Address]

[Your Contact Number]

Need Help?

Our performance-driven support team is ready to assist with any questions about shipping or returns. Contact us at [email protected].

Ride with confidence knowing Specialized Store stands behind every component we ship.